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PREMIUM QUALITY ASSURED

N I CUSTOMS are MASTER CRAFTSMEN and are the original designer and manufacturer of the 3mm and 5mm steel fire pits. 

 NOT ALL FIRE PITS ARE THE SAME: There are many copies out there which are not NICUSTOMS fire pits. They weigh less and some are mass produced rather than individually hand crafted. Our new improved designs for 2021 with integrated ash pans (and more) set us apart. Make sure the fire pit you buy is a genuine NI CUSTOMS fire pit that is built to last. BUY IT ONCE - BUY IT RIGHT!

Last updated on 16 May, 2020 

RETURNS AND EXCHANGES 
We gladly accept returns and cancellations. 

  • Contact us within: 14 days of delivery 
  • Return items back within: 30 days of delivery after prior agreement from us 
  • Request a cancellation within: 2 hours of purchase. 
 We do not accept exchanges, but please contact us if you have any problems with your order.
EXCEPTIONS
The following items cannot be returned, cancelled or exchanged because of the nature of these items, unless they arrive damaged or defective. 

We cannot accept returns or cancellations for: 
customised or personalised orders. Items on sale once the work has started.

Note: Fire pits are items which are set alight and reach very high temperatures. We guarantee our paint to 600 degrees, but customers should be aware that discolouration may occur. Overloading of any fire pit (ie putting in more fuel than is safe) or using any fuel other than wood is likely to cause damage to the paint and eventually the steel.

Conditions of return:
Buyers are responsible for return postage costs. 

If the item is not returned in its original condition, the buyer is responsible for any loss in value.