N I CUSTOMS are MASTER CRAFTSMEN and are the original designer and manufacturer of the 3mm and 5mm steel fire pits. 

 NOT ALL FIRE PITS ARE THE SAME: There are many copies out there which are not NICUSTOMS fire pits. They weigh less and some are mass produced rather than individually hand crafted. Our new improved designs for 2021 with integrated ash pans (and more) set us apart. Make sure the fire pit you buy is a genuine NI CUSTOMS fire pit that is built to last. BUY IT ONCE - BUY IT RIGHT!

Last updated on 16 May, 2020 

We gladly accept returns and cancellations. 

  • Contact us within: 14 days of delivery 
  • Return items back within: 30 days of delivery after prior agreement from us 
  • Request a cancellation within: 2 hours of purchase. 
FREE Returns
If you are not 100% satisfied with your purchase for any reason, just contact us and let us know within 14 days.  We will provide you with a returns processing number.   Do not return anything to us without contacting us first.

Return your order to us unopened and unused  within 14 days of when the order was shipped, and we will process a full refund back to the original payment method.

In the highly unlikely event that there should there be a fault with the product, we will pay the return shipping fees and replace the product free of charge.

Customers will be responsible for shipping costs for returns where the customer has changed their mind or where there is no product defect.
The following items cannot be returned, cancelled or exchanged because of the nature of these items, unless they arrive damaged or defective. 

We cannot accept returns or cancellations for: 
customised or personalised orders. Items on sale once the work has started.

Note: Fire pits are items which are set alight and reach very high temperatures. We guarantee our paint to 600 degrees, but customers should be aware that discolouration may occur.

Overloading of any fire pit (ie putting in more fuel than is safe) or using any fuel other than wood is likely to cause damage to the paint and eventually the steel.

Conditions of return:
Buyers are responsible for return postage costs. 

If the item is not returned in its original condition, the buyer is responsible for any loss in value.